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Consumer Rights


At Machines Dock, we value our customers and are committed to upholding your consumer rights as defined by Australian Consumer Law (ACL). These rights ensure fair treatment and protection when purchasing goods or services.

1. Your Basic Consumer Rights


Under Australian Consumer Law, you are entitled to:


  1. Goods of Acceptable Quality
    • Products must be safe, durable, free from defects, and match the description provided.
  2. Fit for Purpose
    • Goods must perform as expected for their intended purpose or any specific use you informed us about before purchasing.
  3. Match Descriptions or Samples
    • Products must match the photos, descriptions, or any sample provided.
  4. Full Disclosure
    • You have the right to know all essential details about the product, including features, warranties, and terms of sale.

2. Refund, Repair, or Replacement


If a product fails to meet the above standards, you are entitled to one of the following solutions:


  1. Repair: Minor faults or defects may be repaired at no cost to you.
  2. Replacement: If the product is not repairable or has significant issues, you can request a replacement.
  3. Refund: For major issues, such as a product that cannot be repaired or replaced, you are entitled to a full refund.

3. Warranties and Guarantees


  • Manufacturer Warranty: Our new items come with a 3-year manufacturer warranty, while refurbished products have a 90-day warranty.
  • These warranties are in addition to your rights under Australian Consumer Law.
  • Warranty claims are processed through our support team for swift resolution.

4. Rights in Case of a Faulty Product


If you receive a product that is defective or not as described, you have the right to:


  • Request a refund, repair, or replacement.
  • Expect the resolution to be carried out within a reasonable timeframe.
  • Avoid additional costs for returning defective products.

5. Your Responsibilities as a Consumer


While your rights protect you, it’s essential to note your responsibilities:


  • Proper use and maintenance of purchased products.
  • Following care instructions provided with the product.
  • Providing proof of purchase for warranty or return claims.

6. Exceptions to Consumer Rights


Your rights may not apply if:


  • The product was damaged due to misuse or neglect.
  • You changed your mind after purchase (unless covered by our return policy).
  • Faults were disclosed before the sale (e.g., clearance items with noted defects).

7. Need Help? Contact Us


If you feel your consumer rights have been violated or if you need assistance with a product issue, please reach out to us:



We are committed to addressing your concerns promptly and ensuring a fair resolution.

© 2024 Machines Dock. All Rights Reserved.

ABN: 18 665 487 801

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