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Terms of Sale


At Machines Dock, we strive to provide an exceptional shopping experience. These Terms of Sale outline the conditions under which we sell products to you. By placing an order on our website, you agree to these terms.

1. Pricing and Payment


  • Pricing: All prices listed on our website are in US Dollars (USD) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to adjust prices at any time without prior notice.
  • Payment Methods: We accept multiple payment methods, including major credit cards, PayPal, and financing options like Afterpay.
  • Payment Authorization: Orders are processed only after payment authorization is confirmed.

2. Order Acceptance and Cancellation


  • Order Confirmation: An order is considered confirmed when you receive an email confirmation from us.
  • Right to Cancel: We reserve the right to cancel orders due to errors in pricing, stock availability, or payment issues. In such cases, a full refund will be issued.
  • Customer-Initiated Cancellation: Orders may be canceled by customers only before shipment. Contact our support team promptly for assistance.

3. Shipping and Delivery


  • Domestic Shipping: All orders within Australia are shipped via Australia Post.
  • International Shipping: Orders outside Australia are shipped using trusted carriers like FedEx and DHL.
  • Delivery Timeline: While we aim for prompt delivery, delays caused by external factors (e.g., customs, weather) are beyond our control.

4. Returns and Refunds


  • Return Policy: We offer an easy 30-day return policy for most products. Items must be returned in their original condition and packaging.
  • Refund Processing: Refunds are processed within 7-10 business days after the returned item is inspected.
  • Non-Returnable Items: Certain items, such as software or items marked as "Final Sale," are non-returnable.
  • For complete details, please refer to our Return Policy.

5. Warranty and Product Condition


  • New Products: Covered by a 3-Year Manufacturer Warranty.
  • Refurbished Products: Backed by a 90-Day Limited Warranty.
  • For warranty claims, refer to our Warranty Policy.

6. Liability and Limitations


  • Product Accuracy: We make every effort to ensure product descriptions and specifications are accurate. However, minor variations may occur.
  • Limitation of Liability: Machines Dock is not liable for indirect, incidental, or consequential damages arising from the use of purchased products.

7. Governing Law


These Terms of Sale are governed by the laws of New South Wales, Australia. Any disputes shall be resolved under these laws.

8. Contact Us


If you have questions regarding our Terms of Sale, please reach out to us:

© 2024 Machines Dock. All Rights Reserved.

ABN: 18 665 487 801

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