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Products Return and Exchange Policy


At Machines Dock, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a straightforward return and exchange process to make things right. Please review our policy below for detailed information regarding returns and exchanges.

1. Return Eligibility


You can return or exchange items within 30 days of receiving your order, under the following conditions:


  • Unopened and Unused Products: Products must be in their original, unopened packaging and in resalable condition.
  • Defective or Damaged Products: If the product is defective, damaged upon arrival, or differs from what was ordered, we will offer a full refund, exchange, or repair.
  • Proof of Purchase: A valid receipt or order number is required for all returns or exchanges.

2. Non-Returnable Items


The following items are non-returnable unless faulty:


  • Software and digital products
  • Clearance or final sale items
  • Consumables (e.g., batteries, ink cartridges)
  • Custom or special orders

3. Return Process


To return a product, follow these simple steps:


  1. Contact Us: Email our customer service team at support@machinesdock.com.au to initiate a return or exchange request.
  2. Provide Details: Include your order number, the product you wish to return, and the reason for the return (e.g., defective, wrong product, etc.).
  3. Return Authorization: Once we approve your request, we will provide you with a Return Authorization (RA) number and return instructions.
  4. Return Shipping: Returns must be shipped back to us in their original packaging. Shipping costs for returns are the responsibility of the customer unless the product is defective or damaged.
  5. Inspection and Processing: Once we receive the returned product, our team will inspect it. If it meets our return conditions, we will process your refund or exchange.

4. Refunds


  • Processing Time: Refunds are typically processed within 7-10 business days after we receive and inspect your return.
  • Method of Refund: Refunds will be issued to the original payment method. If you paid by credit card, the refund will be credited to your account.
  • Refund Amount: If the product is returned in accordance with this policy, we will refund the full product price. Shipping charges are non-refundable unless the return is due to a defect or shipping error.

5. Exchanges


If you would like to exchange a product for a different model or size, follow these steps:


  1. Return the Original Product: Follow the steps in the "Return Process" to return the item.
  2. Order the New Item: Once the return is approved, you can place a new order for the product you want.
  3. Exchange Processing: If you wish to exchange a defective or damaged product, the shipping cost for sending the replacement will be covered by us.

6. Warranty Claims


If your product is still within the manufacturer's warranty period (3 years for new items, 90 days for refurbished items), you can file a warranty claim directly with us. For warranty details, please refer to our Warranty Policy.

7. Consumer Rights and Legal Obligations


Your rights under Australian Consumer Law (ACL) are not affected by our return and exchange policy. If a product is faulty, damaged, or not as described, you are entitled to a refund, replacement, or repair under the Australian Consumer Guarantee.

8. Contact Information


If you need assistance with a return or exchange, please contact our customer service team at:

We are here to help you with any questions or concerns!

By shopping with Machines Dock, you accept and agree to the terms of this Products Return and Exchange Policy. Your satisfaction is important to us, and we are committed to providing you with the best possible service.

© 2024 Machines Dock. All Rights Reserved.

ABN: 18 665 487 801

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