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Warranty Policy


At Machines Dock, we are committed to ensuring our customers receive high-quality products and reliable support. To provide peace of mind, we offer the following warranty coverage on all items purchased from us:


1. Warranty for New Items


All new products come with a 3-Year Manufacturer Warranty. This warranty ensures:


  • Coverage against manufacturing defects.
  • Access to repair or replacement services directly from the manufacturer.
  • Comprehensive support during the warranty period.

2. Warranty for Refurbished Items


Our refurbished items are thoroughly tested and inspected to meet quality standards. These items are backed by a 90-Day Limited Warranty, which includes:


  • Protection against hardware defects under normal usage conditions.
  • Free repair or replacement within the warranty period for eligible claims.

3. Warranty Exclusions


Please note that our warranty does not cover:


  • Damage caused by misuse, improper installation, or unauthorized modifications.
  • Accidental damage, liquid damage, or exposure to environmental hazards.
  • Consumable components, such as batteries, unless explicitly stated.
  • Normal wear and tear or cosmetic damage that does not affect functionality.

4. Warranty Claim Process


To initiate a warranty claim, follow these steps:


  1. Contact our customer support team at support@machinesdock.com with your order details and a description of the issue.
  2. Provide any necessary proof of purchase or warranty documentation.
  3. Our team will guide you through the process, including arranging repair or replacement services where applicable.

5. Extended Support and Additional Coverage


For customers seeking extended warranty options, we also offer:


  • Additional warranty plans that can be purchased at checkout.
  • Tailored support packages for businesses with bulk orders or specific needs.

6. Commitment to Customer Satisfaction


At Machines Dock, your satisfaction is our priority. We work closely with manufacturers and certified repair centers to ensure you receive prompt and effective solutions for any warranty-related issues.

© 2024 Machines Dock. All Rights Reserved.

ABN: 18 665 487 801

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